This Agreement delineates the terms and conditions governing the refund process for Become Paragon’s products and services, ensuring clarity, fairness, and a superior customer experience.

Definitions

1. “Become Paragon” refers to the company based in New Jersey, United States, offering fitness apparel, supplements, and a paid community experience.

2. “Apparel” refers to the fitness clothing items sold by Become Paragon, which are eligible for refunds under specific conditions outlined in this Agreement.

3. “Supplements” refer to the dietary and fitness supplements offered by Become Paragon, subject to refund conditions as specified herein.

4. “Affiliate Program” refers to the marketing initiative by Become Paragon, allowing individuals to earn commissions by promoting the company’s products.

5. “Refund” refers to the reimbursement of the purchase price for products, subject to the terms and conditions outlined in this Agreement.

6. “Restocking Fee” refers to the fee deducted from refunds for unopened supplements, as specified in this Agreement.#Refund Process

1. Initiating a Refund Request: Customers must initiate a refund request by contacting Become Paragon’s customer service via email or the contact form on the website. The request should include the order number, item(s) for refund, and reason for the return.

2. Eligibility Verification: Upon receiving the request, Become Paragon will verify the eligibility of the refund based on the product type: – Apparel: Must be returned within 30 days, unworn, and in original condition. – Supplements: Must be unopened and returned within the specified time frame. Opened supplements will be evaluated on a case-by-case basis.

3. Return Authorization: If eligible, Become Paragon will issue a Return Merchandise Authorization (RMA) number. Customers must include this RMA number with their returned items.

4. Return Shipping: Customers are responsible for return shipping costs. It is recommended to use a trackable shipping service or purchase shipping insurance for items over $75.

5. Restocking Fee: A restocking fee will be deducted from refunds for unopened supplements. The exact fee will be communicated during the refund process.

6. Processing the Refund: Once the returned items are received and inspected, Become Paragon will process the refund. The refund will be issued to the original payment method within 7-10 business days, minus any applicable fees.

7. Communication: Customers will receive email notifications at each stage of the refund process, including confirmation of receipt of returned items and completion of the refund.

8. Exceptions and Special Cases: Any exceptions or special cases, such as opened supplements, will be handled individually, and customers will be informed of the decision via email.

9. Non-Refundable Items: Subscriptions or memberships are non-refundable, and this will be clearly communicated to customers at the time of purchase.

10. Customer Support: For any questions or assistance during the refund process, customers can contact Become Paragon’s support team via email or phone.#Refund Timeframe

1. Processing Timeframe: Refunds will be processed within 7 to 14 business days upon receipt of the returned item.

2. Inspection Period: Returned items will undergo an inspection within 3 to 5 business days of receipt to ensure compliance with refund conditions.

3. Communication: Customers will receive an email notification once their return is received and inspected, detailing the status of their refund request.

4. Refund Method: Approved refunds will be issued to the original payment method used at the time of purchase.

5. Shipping Delays: Become Paragon is not responsible for delays caused by the shipping carrier that may affect the overall refund timeframe.

6. Finalization of Refund: Once approved, refunds will be credited back to the customer’s account within 3 to 5 business days, subject to the customer’s bank or payment provider.

7. Customer Support: For questions or concerns regarding refund status, customers may contact Become Paragon’s customer support at support@becomeparagon.com.#Refund Exceptions

1. Non-Refundable Items: 1.1. Opened Supplements: Supplements that have been opened or partially used are not eligible for a refund, unless evaluated and approved on a case-by-case basis. 1.2. Subscriptions or Memberships: Subscriptions or memberships to the paid community are non-refundable.

2. Conditions for Non-Refundability: 2.1. Apparel: Apparel showing signs of wear or tear is non-refundable. 2.2. Supplements: Supplements that are opened or partially used are non-refundable.

3. Timeframe Limitations: 3.1. Items returned after 30 days from the date of purchase are non-refundable.

4. Fees and Deductions: 4.1. Restocking Fees: Restocking fees for unopened supplements are non-refundable. 4.2. Shipping Fees: Shipping fees are non-refundable, even if the item is eligible for a refund.

5. Special Circumstances: 5.1. Manufacturing Defects: Apparel with manufacturing defects may be eligible for a refund or exchange, subject to evaluation.

6. Customer Acknowledgment: 6.1. Customers must acknowledge the refund exceptions policy at the time of purchase to ensure awareness of the terms.

7. Examples of Non-Refundable Situations: 7.1. If a supplement is opened, it is not eligible for a refund unless a defect is found.

8. Review and Update: 8.1. This refund exceptions clause will be regularly reviewed and updated to reflect any changes in business operations or legal requirements.#Refund Disputes or Appeals

1. Initiating a Dispute: Customers must submit a written request to dispute a refund decision within 14 days of receiving the refund decision. The request should include the order number, reason for dispute, and any supporting documentation.

2. Review Process: Upon receiving a dispute request, Become Paragon will review the case within 10 business days. The review will consider the original refund request, the provided documentation, and any additional information relevant to the case.

3. Documentation Requirements: Customers should provide all relevant documentation, such as purchase receipts, correspondence with customer service, and photos of the product (if applicable). Incomplete submissions may delay the review process.

4. Resolution Timeline: Become Paragon aims to resolve disputes within 30 days of receiving the complete dispute request. Customers will be notified of the outcome via email.

5. Final Decision: The decision made by Become Paragon after the review process is final. No further appeals will be considered.

6. Fees and Deductions: Any applicable restocking fees or shipping deductions will be upheld unless the dispute is resolved in favor of the customer.

7. Communication: All communication regarding the dispute will be conducted via email. Customers should ensure their contact information is up-to-date.

8. Jurisdiction Compliance: The dispute process complies with New Jersey consumer protection laws, ensuring fairness and transparency.#Conditions and Procedures for Canceling

1. Eligibility for Cancellation and Return: 1.1. Apparel: Customers may cancel orders or return products within 30 days of purchase, provided the items are unworn, unwashed, and in their original condition with tags attached. 1.2. Supplements: Orders can be canceled before shipment. Returns are accepted for unopened products within 30 days of delivery. Opened supplements are evaluated on a case-by-case basis.

2. Procedure for Cancellation: 2.1. Customers must contact customer service via email or phone to initiate a cancellation request, providing order details and reason for cancellation. 2.2. If the order has not been shipped, a full refund will be processed within 5-7 business days. 2.3. If the order has been shipped, customers must follow the return procedure.

3. Procedure for Returns: 3.1. Apparel: Initiate a return request through the customer service portal. Once approved, ship the item back using the provided return label. Refunds are processed within 7-10 business days after receiving the returned item. 3.2. Supplements: Contact customer service to discuss the return of opened products. For unopened products, follow the standard return procedure. A restocking fee will be deducted from the refund.

4. Fees and Deductions: 4.1. Shipping fees are non-refundable and will be deducted from the refund amount. 4.2. A restocking fee applies to unopened supplement returns.

5. Exceptions and Special Cases: 5.1. Memberships and subscriptions are non-refundable. 5.2. In cases of defective or incorrect items, contact customer service for a resolution, which may include a replacement or refund without additional fees.

6. Communication and Documentation: 6.1. All cancellation and return requests must be documented through email or the customer service portal for record-keeping and tracking purposes.

7. Time Frame for Processing: 7.1. Refunds for cancellations and returns are typically processed within 7-10 business days after the request is approved and the product is received, if applicable.

8. Customer Responsibility: 8.1. Customers are responsible for ensuring that returned items are securely packaged to prevent damage during transit.#Customer Support Information

1. Contact Methods: – **Email**: For refund-related inquiries, please contact us at refunds@becomeparagon.com. – **Phone**: You can reach our customer support team at [insert phone number], available toll-free. – **Live Chat**: Access live chat support on our website for real-time assistance.

2. Hours of Operation: Our customer support team is available Monday to Friday, 9 AM to 5 PM EST.

3. Response Time: We aim to respond to all refund inquiries within 48 hours.

4. Self-Service Options: – **FAQ Section**: Visit our comprehensive FAQ section on the website for answers to common refund questions. – **Online Form**: Submit your refund request through our online form available on the website.

5. Additional Information: – Please include your order number and product details in your inquiry. – Check your spam/junk folders for email responses.

6. Customer Support Commitment: We are committed to providing excellent customer service and will work diligently to resolve your refund inquiries.#Updates to the Refund Policy

1. Right to Update: Become Paragon reserves the right to update or revise the refund policy at any time to reflect changes in business operations, legal requirements, or customer feedback.

2. Notification Methods: Customers will be informed of any changes to the refund policy through: a. Email notifications sent to the email address provided at the time of purchase or registration. b. Announcements posted on the official Become Paragon website, particularly on the refund policy page. c. Updates shared through official social media channels or community platforms associated with Become Paragon.

3. Advance Notice: Customers will receive at least 30 days’ advance notice before any changes to the refund policy take effect.

4. Effective Date: The effective date of the updated refund policy will be clearly specified in the notification to ensure customers know when the new terms will apply.

5. Customer Acknowledgment: Continued use of Become Paragon’s services or products after the effective date of the updated policy constitutes acceptance of the changes.

6. Access to Previous Versions: Previous versions of the refund policy will be accessible through an archive on the Become Paragon website for transparency.

7. Contact Information: For inquiries regarding refund policy updates, customers can contact Become Paragon at support@becomeparagon.com or call customer service at (123) 456-7890.

8. Legal Compliance: This clause complies with New Jersey consumer protection laws, ensuring all necessary disclosures and procedures for policy changes are followed.#Severability

In the event that any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from this Agreement, and the remaining provisions shall continue in full force and effect. The parties agree to negotiate in good faith to replace any invalid or unenforceable provision with a valid and enforceable provision that achieves, to the greatest extent possible, the original intent and economic effect of the invalid or unenforceable provision.

Waiver

The failure of either party to enforce any right or provision of this Agreement shall not constitute a waiver of future enforcement of that right or provision. A waiver of any term or condition of this Agreement shall be effective only if it is in writing and signed by the party granting the waiver. No waiver of any breach of this Agreement shall be deemed to be a waiver of any subsequent breach, whether of a similar or different nature.

Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between the parties. No amendment or modification of this Agreement shall be binding unless executed in writing by both parties. The parties acknowledge that they have not relied on any representations, warranties, or agreements other than those expressly set forth in this Agreement.